FreeTravel / TripO Privacy Policy

Effective Date: Jan. 01, 2026

This Privacy Policy (“Policy”) explains how FreeTravel and its affiliated entities (“FreeTravel”, “TripO”, “we”, “us”, or “our”) collect, use, disclose, store, and protect personal data when you access or use our websites, platforms, booking systems, applications, and related services (collectively, the “Services”).

1. Who We Are

FreeTravel operates globally through the following entities:

  • FreeTravel, a company organized under the laws of Wyoming, United States
  • FreeTravel PTE. LTD., a company organized under the laws of Singapore
  • FreeTravel (Beijing) Co., Ltd., a company organized under the laws of Beijing, China

TripO is FreeTravel’s global hotel booking and travel distribution platform serving travelers, travel agents, and travel agencies worldwide.

2. Scope of This Policy

This Policy applies to:

  • Travelers using TripO or FreeTravel services
  • Travel agents and agencies using the TripO Platform
  • Visitors to our websites and applications
  • Business partners and suppliers interacting with our Services

This Policy does not apply to third-party websites, platforms, or services linked from our Services.

3. Information We Collect

3.1 Information You Provide Directly

We may collect the following personal information when you register, book, or communicate with us:

  • Full name
  • Email address
  • Phone number
  • Business name and professional credentials (for agents and agencies)
  • Billing and payment information (processed via secure third-party payment providers)
  • Travel and booking details (guest names, preferences, loyalty numbers, itineraries)
  • Government-issued identification information (only where required by hotels or applicable law)
  • Communications with customer support or operations teams

3.2 Information Collected Automatically

When you access or use our Services, we may automatically collect:

  • IP address
  • Device identifiers and browser type
  • Log files and usage data
  • Date, time, and pages accessed
  • Approximate location derived from IP address

3.3 Information from Third Parties

We may receive information from:

  • Hotels and accommodation providers
  • Travel suppliers and wholesalers
  • Payment processors and financial institutions
  • Identity verification or fraud prevention providers
  • Booking, commission, and accounting platforms

4. How We Use Your Information

We use personal information to:

  • Provide, operate, and maintain the Services
  • Process bookings, reservations, and cancellations
  • Calculate, track, and pay commissions or incentives
  • Communicate confirmations, changes, and operational notices
  • Provide customer and agent support
  • Prevent fraud, abuse, and unauthorized activity
  • Comply with legal, regulatory, tax, and accounting obligations
  • Improve platform security, performance, and functionality

Marketing communications are sent only where permitted by applicable law, and you may opt out at any time.

5. Legal Bases for Processing (Where Applicable)

Depending on jurisdiction, personal information is processed based on one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests (e.g., fraud prevention, system security, service improvement)
  • User consent (where required by law)

6. Sharing and Disclosure of Information

We may share personal information with:

  • Hotels, accommodation providers, and travel suppliers for booking fulfillment
  • Payment processors and financial institutions
  • Cloud hosting, infrastructure, and technology service providers
  • Compliance, legal, accounting, and professional advisors
  • Government authorities where required by law

We do not sell personal information.

7. International Data Transfers

As a global platform, your personal information may be transferred to and processed in jurisdictions outside your country of residence, including the United States, Singapore, and China.

Where required by law, we apply appropriate safeguards such as:

  • Standard contractual clauses
  • Cross-border data transfer agreements
  • Security assessments or regulatory filings
  • Other lawful transfer mechanisms

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal, accounting, and regulatory obligations
  • Resolve disputes and enforce agreements

Retention periods vary based on data type and jurisdiction.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards, including:

  • Access control and authentication systems
  • Encryption and secure data transmission
  • Monitoring, logging, and audit mechanisms
  • Restricted access to sensitive information

No system can guarantee absolute security.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct or update inaccurate information
  • Request deletion of personal information
  • Restrict or object to certain processing activities
  • Withdraw consent (where processing is consent-based)
  • Request data portability

Requests may be subject to identity verification and legal limitations.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential platform functionality
  • Analyze usage and performance
  • Improve user experience

You may manage cookies through your browser or device settings.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 16, or a higher minimum age where required by local law. We do not knowingly collect personal information from children.

13. Third-Party Services

Our Services may link to third-party websites or services. We are not responsible for the privacy practices of those third parties.

14. Region-Specific Privacy Provisions

14.1 European Economic Area (EEA), United Kingdom & Switzerland (GDPR / UK GDPR)

  • Data Controller: FreeTravel
  • Legal Bases: Contract, legal obligation, legitimate interest, and consent
  • Rights: Access, rectification, erasure, restriction, objection, portability, withdrawal of consent
  • International Transfers: Protected through lawful safeguards
  • Supervisory Authority: You may lodge a complaint with your local data protection authority

14.2 United States (CCPA / CPRA)

For California residents:

  • We do not sell personal information
  • We do not share personal data for cross-context behavioral advertising
  • You may request access, deletion, correction, and limitation of sensitive personal information
  • You will not be discriminated against for exercising privacy rights

14.3 People’s Republic of China (PIPL)

(Excluding Hong Kong, Macau, and Taiwan)

  • Personal Information Handler: FreeTravel (Beijing) Co., Ltd.
  • Purpose Limitation: Data is processed only where lawful, justified, and necessary
  • Sensitive Personal Information: Processed only when required for booking or legal compliance
  • Cross-Border Transfers: Conducted in compliance with applicable PRC laws, including consent and security requirements
  • Rights: Access, copy, correction, deletion, withdrawal of consent, and explanation of processing rules
  • China Privacy Contact: china@freetravel.me

14.4 Japan (APPI)

  • Personal information is used only for stated purposes
  • Third-party provision occurs only for booking fulfillment or legal reasons
  • Cross-border transfers are conducted with appropriate safeguards
  • You may request disclosure, correction, suspension, or deletion

15. Changes to This Privacy Policy

We may update this Policy periodically. Updates will be posted on our website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated Policy.

16. Contact Us

For privacy-related questions, requests, or complaints:

Global / Non-China

Email: eric.qian@freetravel.me

Address:
FreeTravel
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Mainland China

Email: china@freetravel.me

Entity: FreeTravel (Beijing) Co., Ltd.